Contact Us

We’re here to help with questions about rugs, carpets, product sizes, orders, shipping, returns, refunds, payments, or other store-related matters.

For the quickest assistance, please use the contact information below and include your order number when your enquiry relates to an existing purchase.

Get in Touch

Business Name: UK Best Carpets
Email: support@ukbestcarpets.com
Telephone: +44 7869 722883
Business Address: 33 High St, Brownhills, Walsall WS8 6ED, United Kingdom

Customer Service Hours

Our customer service hours are:

Monday to Friday, 9:00 AM – 5:00 PM UK Time (GMT/BST, as applicable)

Messages received outside normal customer service hours, including weekends and UK bank holidays, will normally be reviewed on the next business day.

Ways to Contact Us

By Email

For most enquiries, email us at:

support@ukbestcarpets.com

Email is recommended for:

Order questions
Shipping and tracking enquiries
Return or refund requests
Rug and carpet product enquiries
Product size and colour questions
Damaged or incorrect deliveries
Enquiries requiring photographs or supporting information

By Phone

You can contact us by telephone at:

+44 7869 722883

If your enquiry relates to an existing order, please have your order number available where possible.

By Mail

Our business mailing address is:

UK Best Carpets
33 High St
Brownhills, Walsall
WS8 6ED
United Kingdom

Please contact us before sending a product return to this address so we can provide the correct return instructions and destination.

Prior authorisation is not required to exercise statutory cancellation rights.

What We Can Help With

Our customer support team can assist with:

Order status enquiries
Shipping and delivery questions
Tracking information
Returns and refunds
Exchanges where applicable
Damaged, defective, or incorrect products
Rug and carpet sizes and dimensions
Product colours, patterns, and designs
Product materials and care information, where available
Product availability
Payment-related questions
General store enquiries
Feedback or suggestions

Before Contacting Us

To help us review your enquiry efficiently, please provide as much relevant information as possible.

For order-related enquiries, please include:

Your full name
Your order number
The email address used when placing the order
Product name, where applicable
A clear description of your question or issue

If your enquiry involves a damaged, defective, or incorrect rug, carpet, hallway runner, or door mat, please also provide where available:

Clear photographs of the product
Photographs of the packaging
A photograph of the shipping label

Photographs help us investigate delivery issues but are not a condition of exercising statutory consumer rights.

Please keep the product and packaging where reasonably possible until we have reviewed the issue and provided further instructions.

Returns and Refunds

If you wish to return a product, please contact us for return instructions before sending anything back.

Eligible products may generally be returned within 30 calendar days of delivery, subject to the conditions described in our Return & Refund Policy.

Approved refunds are normally processed within 10 business days, subject to applicable statutory deadlines.

We do not charge restocking fees for eligible returns.

For return requests, contact:

support@ukbestcarpets.com

Please include your order number and relevant details about your return.

Shipping and Delivery Support

Orders are normally processed within 1–2 business days.

After dispatch, standard transit time is normally 3–4 business days, giving an estimated total delivery timeframe of 4–6 business days.

Our daily online order cut-off time is:

5:00 PM UK Time (GMT/BST, as applicable)

Shipping Charges

Orders over £349.00: Free Standard Shipping
Orders of £349.00 or less: £10.00 Flat Rate Standard Shipping

We currently ship within the United Kingdom only, subject to delivery service availability.

Our delivery area includes England, Scotland, Wales, and Northern Ireland.

Once an order has been dispatched, tracking information will be provided where available.

For complete shipping rates, processing information, delivery estimates, and other shipping details, please review our Shipping Policy.

Response Time

We aim to respond to customer enquiries as soon as reasonably possible, generally within 1–2 business days during normal customer service hours.

Response times may occasionally be longer during:

Weekends
UK bank holidays
Periods of high enquiry volume
Peak shopping periods

Social Media

You can stay connected with UK Best Carpets for product information, new rug designs, collection updates, and store announcements.

For official product updates and customer enquiries, please refer to the contact information and social media links published on our website.

Our customer support email and telephone number remain the primary contact methods for order-related assistance.

Important Information

Please include your order number when contacting us about an existing order.
Contact our support team for return instructions before sending products back.
Photographs of damaged or incorrect deliveries may help us investigate the issue.
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM UK Time.
Response Time: Normally 1–2 business days.
Order Processing: 1–2 business days.
Transit Time: 3–4 business days.
Estimated Total Delivery: 4–6 business days.
Order Cut-Off: 5:00 PM UK Time.
Standard Shipping: £10.00 for orders of £349.00 or less.
Free Shipping: Orders over £349.00.
Return Period: 30 calendar days from delivery.
Refund Processing: Normally within 10 business days, subject to applicable statutory deadlines.
Restocking Fees: No restocking fees.
Please review our Shipping Policy for complete delivery information.
Please review our Return & Refund Policy for return eligibility, refunds, and return shipping arrangements.
Our current shipping service is available within the United Kingdom only.

Contact Information