Payment Policy

Last Updated: November 01, 2026

Thank you for shopping with UK Best Carpets.

This Payment Policy explains how payments are accepted, authorised, processed, verified, and refunded when you place an order through our website.

By submitting an order and completing checkout, you acknowledge the payment terms described below.

1. Payment Processing

Online payments are processed through the payment options and third-party payment providers available during checkout.

Each transaction may be subject to authorisation, verification, fraud-prevention checks, and approval by the relevant:

  • Bank
  • Card issuer
  • Payment processor
  • Digital payment provider

An order cannot be successfully completed unless the applicable payment has been authorised.

2. Accepted Payment Methods

We accept the payment methods displayed during checkout.

Available payment options may vary depending on factors such as:

  • Your location
  • Device
  • Card issuer
  • Payment provider
  • Checkout configuration
  • Payment service availability

The payment methods shown during checkout are the payment methods currently available for your order.

3. Currency

Unless otherwise stated, all prices on our website are displayed in:

British Pounds Sterling (GBP £)

Orders are charged in GBP when payment is successfully completed.

If your payment account uses another currency, your bank or payment provider may apply:

  • Currency conversion charges
  • Foreign transaction fees
  • Other applicable financial institution fees

These charges are determined by your payment provider and are not controlled by UK Best Carpets.

4. Payment Authorisation

When you submit an order:

  • Your selected payment method may be checked and authorised.
  • Your billing information may be verified.
  • Payment may be processed when the order is successfully submitted.
  • The order cannot be confirmed if payment authorisation is unsuccessful.

If your payment is declined, please:

  • Check that your payment information is correct.
  • Confirm that your billing address matches the information held by your payment provider.
  • Confirm that your payment method is valid and has sufficient available funds or credit.
  • Contact your bank, card issuer, or payment provider.
  • Try another payment option available during checkout.

Products are not considered successfully ordered until checkout and payment authorisation have been completed.

5. Payment Verification

Some transactions may require additional review before an order is processed.

Where reasonably necessary, UK Best Carpets may:

  • Request additional information to verify an order.
  • Temporarily place an order on hold.
  • Request confirmation of billing or contact information.
  • Cancel an order if payment verification cannot be completed.
  • Cancel or decline an order where fraudulent or unauthorised activity is reasonably suspected.

These checks are intended to help protect customers, payment providers, and our business against unauthorised transactions and fraud.

6. Billing Information

Customers are responsible for providing accurate and complete billing information during checkout.

This may include:

  • Full name
  • Billing address
  • Contact information
  • Payment information

Incorrect or incomplete billing information may result in:

  • Payment failure
  • Verification delays
  • An order being placed on hold
  • Order cancellation

Please review your billing information carefully before completing your purchase.

7. Payment Security

Payments are processed using third-party payment services available through our checkout.

UK Best Carpets does not normally receive or store your complete payment card number or card security code.

Payment providers may use security measures such as:

  • Encryption
  • Fraud monitoring
  • Authentication checks
  • Payment verification
  • Other transaction security systems

No online payment method can guarantee protection against every possible security risk, but reasonable safeguards are used by applicable payment providers.

For your protection, please do not send complete card details, passwords, PINs, or security codes through email or customer support messages.

8. Order Confirmation

After an order has been successfully submitted and payment has been authorised, an order confirmation may be sent to the email address provided during checkout.

The confirmation may include:

  • Order number
  • Products ordered
  • Selected rug or carpet size, where applicable
  • Shipping information
  • Order total
  • Payment status

Please contact us promptly if you believe the information in your confirmation is incorrect.

9. Pricing

We make reasonable efforts to display accurate product prices and checkout information.

All product prices are displayed in GBP (£).

Product prices and applicable mandatory charges are presented in accordance with UK consumer pricing requirements.

If an obvious pricing, technical, or checkout error occurs, we may:

  • Contact you for confirmation.
  • Correct the error before an order is accepted.
  • Cancel an affected order where legally permitted.
  • Refund the applicable payment if funds have already been collected.

Where permitted by applicable law, we are not required to fulfil an order at an obviously incorrect price caused by a technical or listing error before a binding contract has been formed.

Any applicable shipping charges and the total amount payable will be clearly communicated before an order is completed.

10. Taxes

All prices displayed to consumers on our website include applicable taxes where required by United Kingdom law.

Where VAT applies, it is included in consumer-facing prices rather than added unexpectedly during checkout.

The amount of any applicable tax may depend on:

  • Product classification
  • Applicable UK tax rules
  • Our tax registration status
  • Relevant transaction circumstances

The final order total, including any applicable shipping charges and taxes, will be shown before payment is completed.

Where applicable, tax information may also appear in the order confirmation or receipt.

11. Shipping Charges

Our standard shipping rates for eligible orders within the United Kingdom are:

  • Orders over £349.00: Free Standard Shipping
  • Orders of £349.00 or less: £10.00 Flat Rate Standard Shipping

The free shipping threshold is calculated using the qualifying order value after applicable discounts, excluding shipping charges.

The applicable delivery charge and total payable amount will be clearly displayed during the shopping and checkout process in accordance with applicable UK pricing requirements.

Our estimated delivery timeframes are:

  • Order Processing: 1–2 business days
  • Transit Time: 3–4 business days
  • Estimated Total Delivery: 4–6 business days

Our daily order cut-off time is 5:00 PM UK Time (GMT/BST, as applicable).

For complete shipping rates, processing times, delivery estimates, and delivery conditions, please review our Shipping Policy.

12. Refunds

Where a refund has been approved:

  • The refund will normally be issued to the original payment method.
  • Approved refunds are normally processed within 10 business days after receiving the returned product or acceptable proof of return, whichever is earlier.
  • Refunds will be issued within any shorter deadline required by applicable UK consumer law.
  • Your bank, card issuer, or payment provider may require additional time to display the refunded amount in your account.

UK Best Carpets is not responsible for delays caused solely by the customer's financial institution or payment provider after a refund has been correctly issued.

We offer a 30-day return policy for eligible products from the date of delivery.

We do not charge restocking fees for eligible returns.

Please review our Return & Refund Policy for complete return eligibility, refund conditions, and return shipping information.

13. Failed or Declined Payments

A payment may be declined or fail for reasons including:

  • Incorrect payment details
  • Insufficient funds
  • Incorrect billing information
  • An expired payment method
  • Card or account restrictions
  • Fraud-prevention checks
  • Payment provider interruptions
  • Bank or issuer authorisation decisions

UK Best Carpets does not control approval or rejection decisions made by banks, card issuers, or third-party payment providers.

If your payment is declined, please verify your details or contact your payment provider for assistance.

14. Duplicate or Unexpected Charges

If you believe you were charged more than once or notice an unfamiliar transaction related to an order, please contact us and provide:

  • Your full name
  • Order number
  • Transaction date
  • Amount charged
  • Screenshot or transaction reference where available

For your security, do not send your complete payment card number, PIN, password, or card security code by email.

Some transactions shown as pending may be temporary authorisation holds rather than completed charges.

Your bank or payment provider can provide additional information about pending transactions.

For payment-related assistance, please contact:

Email: support@ukbestcarpets.com

15. Order Cancellations and Payments

If you wish to cancel an order, please contact us as soon as possible.

Cancellation Contact:

Please include your order number and cancellation request.

We will make reasonable efforts to cancel your order before dispatch.

If an eligible order is cancelled and payment has already been collected, the applicable refund will normally be returned to the original payment method.

Refunds are normally processed within 10 business days, subject to applicable statutory deadlines.

If the order has already been dispatched, customers may still exercise applicable cancellation and return rights.

For complete cancellation information, please review our Terms of Service and Return & Refund Policy.

16. Payment Disputes and Chargebacks

If you experience a payment-related issue, you may contact our customer support team so we can review the transaction and order information.

We may be able to assist with:

  • Reviewing the payment
  • Confirming the order status
  • Checking an approved refund
  • Correcting an order-related error
  • Providing relevant transaction information

Customers may also contact their bank, card issuer, or payment provider regarding disputed or unauthorised transactions.

Nothing in this policy restricts payment dispute, chargeback, or other legal rights available under applicable law or payment provider rules.

17. Contact Information

For questions about payments, refunds, declined transactions, billing, or checkout, please contact:

Business Name: UK Best Carpets

Email: support@ukbestcarpets.com

Telephone: +44 7869 722883

Business Address: 33 High St, Brownhills, Walsall WS8 6ED, United Kingdom

Online Order Cut-Off Time: 5:00 PM UK Time (GMT/BST, as applicable)

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM UK Time (GMT/BST, as applicable)

Important Information

  • All website prices are displayed in GBP (£) unless otherwise stated.
  • Applicable taxes are included in consumer-facing prices where required by UK law.
  • Payment must be successfully authorised before an order can be completed.
  • Accepted payment methods are the methods displayed during checkout.
  • Customers are responsible for providing accurate billing and payment information.
  • Available payment methods may vary by checkout availability and payment provider.
  • Standard Shipping: £10.00 for orders of £349.00 or less.
  • Free Standard Shipping: Orders over £349.00.
  • Order Processing: 1–2 business days.
  • Transit Time: 3–4 business days.
  • Estimated Total Delivery: 4–6 business days.
  • Order Cut-Off: 5:00 PM UK Time.
  • Return Period: 30 calendar days from delivery for eligible products.
  • Approved refunds are normally issued to the original payment method.
  • Refund Processing: Normally within 10 business days, subject to applicable statutory deadlines.
  • Restocking Fees: No restocking fees for eligible returns.
  • Shipping charges and applicable taxes are clearly communicated before purchase.
  • Customers should not share full payment card information or security codes through email.
  • This Payment Policy may be updated when payment services, business operations, or legal requirements change.