Terms of service

Effective Date: November 01, 2026

Welcome to UK Best Carpets. These Terms of Service explain the conditions that apply when you visit our website, browse our products, place an order, or use our services.

By accessing our website or purchasing products from UK Best Carpets, you agree to these Terms of Service and our applicable store policies.

Please read these terms carefully before using our website or placing an order.

1. General Information

UK Best Carpets is an online retailer offering a selection of rugs, carpets, hallway runners, and entrance and door mats to customers within the United Kingdom.

Our product collections include:

  • Living Room Rugs
  • Bedroom Rugs
  • Hallway & Runner Rugs
  • Entrance & Door Mats

These Terms of Service apply to purchases made through our online store and to the use of our website.

We may update our website, product selection, and services from time to time.

2. Eligibility to Use Our Website

By using our website, you confirm that you are legally capable of entering into a purchase agreement or are using the website with appropriate permission.

You agree to:

  • Provide accurate information when placing orders
  • Use our website for lawful purposes
  • Avoid fraudulent or unauthorised transactions
  • Respect the rights of other users and our business
  • Follow the terms and conditions described in this policy

We reserve the right to restrict access where there is a reasonable basis to believe that our website is being misused.

3. Product Information

We aim to provide clear and accurate information about the products available on our website.

Product pages may include:

  • Product names and descriptions
  • Colours and decorative patterns
  • Sizes and dimensions
  • Product images
  • Prices
  • Available variations
  • Other relevant product specifications

Customers should review the product information carefully before completing a purchase.

Product colours may appear slightly different depending on screen settings and lighting conditions.

We aim to ensure that product descriptions, images, and specifications accurately represent the goods supplied.

4. Product Availability

All products are subject to availability.

Availability may change due to stock levels, order volumes, or operational circumstances.

If a product becomes unavailable after an order has been placed, we will contact the customer and provide appropriate options, which may include:

  • An alternative product, with the customer's agreement
  • Waiting for the item to become available, where appropriate
  • Cancelling the affected item
  • Receiving a refund for an unavailable item

We will not substitute a different product without the customer's agreement.

5. Product Pricing

All product prices are displayed in British Pounds Sterling (GBP).

Displayed prices include applicable taxes where required by law.

We aim to ensure that product prices are accurate and clearly displayed.

Prices may change from time to time, but changes will not affect orders already accepted at an agreed price.

If an obvious pricing error is identified before an order is accepted, we may contact the customer to confirm the correct price or offer cancellation.

Any applicable delivery charges will be displayed before checkout is completed.

6. Orders and Order Acceptance

When you place an order, you agree to provide accurate and complete information.

After submitting an order, you may receive an order confirmation email containing your purchase details.

An automated order acknowledgement does not necessarily mean that an order has been accepted.

An order becomes binding when we expressly accept it, normally through dispatch confirmation or another clear communication of acceptance.

If we cannot accept an order, we will notify you and arrange a refund of any payment already collected.

We may decline an order for legitimate reasons, including:

  • Product unavailability
  • Payment verification failure
  • Incorrect pricing information
  • Suspected fraudulent activity
  • Delivery restrictions
  • Incomplete order information

Order acceptance and cancellation procedures will comply with applicable UK consumer law.

7. Payment Methods

We accept payment through the payment methods displayed at checkout.

Available payment methods may vary depending on the payment services configured on our website.

Payments must be successfully authorised before an order is processed for dispatch.

We do not require customers to send complete payment card details, passwords, or security codes through ordinary customer support emails.

For additional payment information, please refer to our Billing Terms & Conditions.

8. Order Processing

Orders are normally processed within 1–2 business days.

Business Days: Monday through Friday

Orders are not normally processed or dispatched on weekends or UK bank holidays.

Our daily order cut-off time is:

5:00 PM UK Time (GMT/BST, as applicable)

Orders placed after the cut-off time will normally begin processing on the next business day.

The cut-off time does not guarantee same-day dispatch.

9. Shipping and Delivery

We currently provide delivery within the United Kingdom, subject to delivery service availability.

Our supported delivery destinations include:

  • England
  • Scotland
  • Wales
  • Northern Ireland

Shipping Charges

  • Orders over £349.00: Free Standard Shipping
  • Orders of £349.00 or less: £10.00 Flat Rate Standard Shipping

The free shipping threshold is calculated using the qualifying order value after applicable discounts, excluding shipping charges.

Estimated Delivery Time

  • Processing Time: 1–2 business days
  • Transit Time: 3–4 business days
  • Estimated Total Delivery: 4–6 business days

Delivery estimates are provided for guidance and may vary depending on the destination, carrier operations, public holidays, or circumstances outside our reasonable control.

For full information, please refer to our Shipping Policy.

10. Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address.

Incorrect or incomplete address information may result in delivery delays or unsuccessful delivery attempts.

If you notice an error in your order details, please contact us as soon as possible.

Email: support@ukbestcarpets.com

We will make reasonable efforts to correct delivery information before dispatch.

Additional delivery costs caused by incorrect customer-provided information may apply where permitted by law.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us promptly.

Cancellation Contact:

Please include your order number and the details of your request.

We will make reasonable efforts to accommodate changes or cancellations before dispatch.

If an order has already been dispatched, it may not be possible to stop the shipment.

Customers may still exercise applicable cancellation and return rights.

For additional details, please refer to our Return & Refund Policy.

12. Returns and Refunds

At UK Best Carpets, we offer a 30-day return policy for eligible products.

Return Period

Return requests must normally be submitted within 30 calendar days from the date of delivery.

Products returned under our voluntary change-of-mind policy should meet the applicable return eligibility requirements.

Return Shipping

Customers are generally responsible for direct return shipping costs for eligible change-of-mind returns, where disclosed before purchase and permitted by law.

Where products are confirmed to be faulty, damaged, or incorrectly supplied, we will cover reasonable return costs as required by law.

Refund Processing

Approved refunds are normally processed within 10 business days after receiving the returned goods or acceptable proof of return, whichever is earlier, subject to applicable statutory deadlines.

Refunds are issued to the original payment method.

Restocking Fees

We do not charge restocking fees for eligible returns.

For complete information, please refer to our Return & Refund Policy.

13. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your rug, carpet, hallway runner, or door mat arrives damaged, defective, or different from the product ordered, please contact us promptly.

Email: support@ukbestcarpets.com

Please include:

  • Your order number
  • A description of the issue
  • Photographs of the product and packaging, where available

We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.

This may include a refund, repair, replacement, or exchange.

14. Product Care and Use

Customers should follow any care instructions provided with their purchased products.

Different types of rugs, carpets, hallway runners, and door mats may require different cleaning and maintenance methods.

We recommend:

  • Reviewing product-specific care instructions
  • Using cleaning methods suitable for the actual material
  • Avoiding harsh cleaning products unless approved for the material
  • Checking appropriate placement and usage conditions
  • Handling and storing products carefully

We are not responsible for damage resulting solely from misuse or care contrary to clearly provided instructions, where permitted by law.

This provision does not exclude responsibility for faulty or incorrectly described goods.

15. Customer Accounts

Where customer accounts are available, customers are responsible for maintaining the confidentiality of their login credentials.

You agree to:

  • Provide accurate account information
  • Protect your account password
  • Avoid sharing login credentials with unauthorised persons
  • Notify us if you suspect unauthorised account activity

We may restrict accounts involved in fraudulent or prohibited activity.

16. Intellectual Property

Website content belonging to UK Best Carpets, including original text, product photographs, graphics, branding, logos, and other materials, may be protected by applicable intellectual property laws.

You may browse and use our website for personal shopping purposes.

You must not reproduce, distribute, or commercially exploit protected content without permission from the relevant rights holder.

Third-party trademarks and materials remain the property of their respective owners.

17. Prohibited Activities

You agree not to use our website for:

  • Fraudulent transactions
  • Unlawful activities
  • Misleading or false information
  • Unauthorised access to website systems
  • Distribution of malicious software
  • Interference with website security
  • Unauthorised collection of customer information
  • Infringement of intellectual property rights

We may take reasonable action to prevent misuse of our website and services.

18. Third-Party Services and Links

Our website may use third-party services to support:

  • Payment processing
  • Shipping and delivery
  • Website functionality
  • Customer support
  • Analytics and marketing, where enabled

Our website may also contain links to independent third-party websites.

We do not control the content or policies of independent third-party websites.

Customers should review the relevant third-party terms and privacy policies where appropriate.

19. Privacy and Personal Information

We collect and process personal information to operate our online store and provide customer services.

This may include information needed for:

  • Order processing
  • Payment administration
  • Delivery arrangements
  • Returns and refunds
  • Customer support
  • Website security
  • Marketing communications, where permitted

For information about personal data collection, processing, storage, and customer rights, please refer to our Privacy Policy.

20. Website Availability

We aim to maintain a reliable and accessible website.

However, website availability may occasionally be affected by:

  • Technical maintenance
  • Hosting disruptions
  • System updates
  • Internet connectivity issues
  • Circumstances outside our reasonable control

We may temporarily restrict website access where reasonably necessary for maintenance or security.

21. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

We do not exclude liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Breach of statutory consumer rights
  • Other liabilities that cannot legally be excluded

Subject to applicable law, we are not responsible for losses arising solely from circumstances beyond our reasonable control where we have not breached our legal or contractual obligations.

Nothing in these terms restricts remedies available to consumers under applicable UK law.

22. Consumer Rights

Customers purchasing products from UK Best Carpets have rights under applicable United Kingdom consumer legislation.

Goods must meet relevant legal requirements, including being:

  • As described
  • Of satisfactory quality
  • Fit for their intended purpose, where applicable

Eligible online purchases are also subject to statutory cancellation rights.

Our voluntary 30-day return policy provides additional return arrangements for eligible products.

Nothing in these Terms of Service removes or restricts mandatory consumer protections.

23. Changes to These Terms

We may update these Terms of Service to reflect changes in our products, business operations, website services, or legal requirements.

Updated terms will be published on our website with a revised effective date.

Changes will not retrospectively alter the terms of an accepted order unless legally permitted and appropriately agreed.

We encourage customers to review this page periodically.

24. Governing Law

These Terms of Service are governed by the applicable laws of England and Wales, subject to mandatory consumer protections.

Customers residing in Scotland or Northern Ireland retain any mandatory legal protections and rights to bring proceedings in courts available to them under applicable law.

Nothing in this section removes rights that cannot legally be excluded.

25. Contact Information

If you have questions about these Terms of Service, an order, or our products, please contact us:

Business Name: UK Best Carpets

Email: support@ukbestcarpets.com

Telephone: +44 7869 722883

Business Address: 33 High St, Brownhills, Walsall WS8 6ED, United Kingdom

Important Information

  • Business Name: UK Best Carpets
  • Products: Living Room Rugs, Bedroom Rugs, Hallway & Runner Rugs, and Entrance & Door Mats
  • Currency: British Pounds Sterling (GBP)
  • Order Processing: 1–2 business days
  • Order Cut-Off: 5:00 PM UK Time (GMT/BST, as applicable)
  • Transit Time: 3–4 business days
  • Estimated Total Delivery: 4–6 business days
  • Standard Shipping: £10.00 for orders of £349.00 or less
  • Free Shipping: Orders over £349.00
  • Shipping Area: United Kingdom only
  • Return Period: 30 calendar days from delivery
  • Refund Processing: Normally within 10 business days, subject to applicable statutory deadlines
  • Restocking Fees: No restocking fees
  • Payment Methods: As displayed at checkout
  • Customers should review product descriptions and measurements before ordering.
  • Customers should provide complete and accurate delivery information.
  • Orders are subject to acceptance and product availability.
  • For delivery information, please refer to our Shipping Policy.
  • For returns and refunds, please refer to our Return & Refund Policy.
  • For personal information and privacy, please refer to our Privacy Policy.
  • For payment information, please refer to our Billing Terms & Conditions.
  • Applicable statutory consumer rights remain in effect.