FAQs
Last Updated: November 01, 2026
Welcome to the UK Best Carpets Frequently Asked Questions page.
Find answers to common questions about our rugs and carpets, product information, ordering, payments, shipping, returns, refunds, and customer support.
If you need further assistance, please contact our team at support@ukbestcarpets.com.
1. Products & Collections
Q. What products do you sell?
A. At UK Best Carpets, we offer a selection of decorative rugs and floor coverings across four main collections:
- Living Room Rugs
- Bedroom Rugs
- Hallway & Runner Rugs
- Entrance & Door Mats
Our range includes modern abstract patterns, geometric designs, traditional Persian-inspired styles, plain shaggy-style rugs, textured designs, and hallway runners.
Q. What types of living room rugs are available?
A. Our Living Room Rugs collection includes modern abstract designs, geometric patterns, and traditional Persian-inspired decorative rugs.
Available designs include beige and cream abstract patterns, grey and white geometric styles, and red and beige traditional-inspired rugs.
Q. Do you sell bedroom rugs?
A. Yes. Our Bedroom Rugs collection includes ivory shaggy-style rugs, round blush-pink designs, taupe and cream textured rugs, and ribbed striped patterns.
Please review individual product pages for available designs and sizes.
Q. Do you sell hallway runners?
A. Yes. Our Hallway & Runner Rugs collection includes long, narrow decorative floor coverings for hallways and corridors.
Our designs include natural beige herringbone patterns and burgundy and navy traditional-inspired runners.
Q. Do you sell entrance and door mats?
A. Yes. We offer a selection of entrance and door mats, including natural-brown border designs and charcoal-grey geometric indoor mats.
Please check each product's specifications and recommended placement before purchasing.
2. Product Sizes & Specifications
Q. How do I choose the correct rug size?
A. Measure the available floor space before ordering and consider the position of furniture, doors, and surrounding fixtures.
Check the dimensions displayed on the individual product page to determine whether the rug is suitable for your space.
Q. Are product dimensions displayed on your website?
A. Product dimensions are provided on individual product pages where available.
Please review the stated measurements carefully before placing an order.
Q. Can product colours look different in person?
A. Slight colour differences may occur due to lighting conditions, photography, and individual screen settings.
We aim to provide product images and descriptions that accurately represent the items offered.
Q. What materials are your rugs made from?
A. Materials may vary between products. Please refer to the individual product description for confirmed material information.
If you require additional details about a particular rug, contact our customer support team before ordering.
Q. How should I clean or maintain my rug?
A. Care requirements depend on the product's material and construction.
Please follow any care instructions provided with the rug. Avoid using cleaning chemicals, excessive moisture, or washing methods unless they are suitable for the specific product.
Q. Are all your rugs suitable for outdoor use?
A. Outdoor suitability depends on the individual product.
Unless a product is specifically described as suitable for outdoor use, customers should not assume that it is designed for outdoor conditions.
3. Orders & Payments
Q. How can I place an order?
A. Browse our website, select your preferred product and available options, add the item to your basket, and complete checkout using an available payment method.
Q. What currency do you accept?
A. Our website displays prices in British Pounds Sterling (GBP £).
Q. What payment methods do you accept?
A. We accept the payment methods displayed during checkout.
Available payment options may depend on your device, payment provider, and checkout configuration.
Q. Is online payment secure?
A. Payments are handled through the payment providers available at checkout, which use their own payment security and verification systems.
For your security, please do not share your complete card number, PIN, password, or card security code by email.
Q. Will I receive an order confirmation?
A. After submitting an order and completing payment, you should receive an order confirmation at the email address provided during checkout.
Please check your spam or junk folder if you cannot find the confirmation email.
Q. Can I change my order after placing it?
A. Please contact us as soon as possible if you need to change your order.
Changes may be possible before processing or dispatch, but cannot always be guaranteed.
Email: support@ukbestcarpets.com
4. Shipping & Delivery
Q. Where do you deliver?
A. We currently deliver within the United Kingdom only, subject to delivery service availability.
Our supported delivery destinations include England, Scotland, Wales, and Northern Ireland.
Q. How much does shipping cost?
A. Our standard shipping rates are:
- Orders over £349.00: Free Standard Shipping
- Orders of £349.00 or less: £10.00 Flat Rate Standard Shipping
The applicable shipping charge will be displayed during checkout.
Q. Do you offer free shipping?
A. Yes. We offer Free Standard Shipping on eligible orders over £349.00.
Orders of exactly £349.00 or less are subject to our £10.00 standard shipping charge.
Q. How long does order processing take?
A. Orders are normally processed within 1–2 business days.
Business days are Monday to Friday, excluding UK bank holidays.
Q. How long does delivery take?
A. Our normal estimated delivery timeframes are:
- Processing Time: 1–2 business days
- Transit Time: 3–4 business days
- Estimated Total Delivery: 4–6 business days
Delivery estimates may vary depending on the destination, carrier operations, or other circumstances affecting transportation.
Q. What is your daily order cut-off time?
A. Our daily order cut-off time is 5:00 PM UK Time (GMT/BST, as applicable).
Orders placed after the cut-off time will normally begin processing on the next business day.
Q. Do you process orders on weekends?
A. Orders are not normally processed or dispatched on Saturdays, Sundays, or UK bank holidays.
Q. Can I track my order?
A. Where tracking is available, shipment information will be provided after dispatch.
You can use the tracking details to monitor your delivery.
Q. What should I do if my order is delayed?
A. If your delivery takes longer than expected, please contact us at support@ukbestcarpets.com.
Include your order number so we can review the delivery information.
Q. What if my parcel is missing?
A. If your parcel cannot be located, please check the tracking information and any agreed delivery location.
If it is still missing, contact our support team so we can investigate.
5. Returns & Refunds
Q. What is your return policy?
A. UK Best Carpets offers a 30-day return policy for eligible products.
Return requests must normally be submitted within 30 calendar days from the date of delivery.
For complete conditions, please review our Return & Refund Policy.
Q. How do I request a return?
A. Contact our customer support team at:
Email: support@ukbestcarpets.com
Please include your order number, the product you wish to return, and relevant details about your request.
We will provide return instructions and the appropriate return address.
Q. Do I need to pay return shipping?
A. For eligible change-of-mind returns, customers are generally responsible for direct return shipping costs where disclosed before purchase and permitted by law.
For confirmed faulty, damaged, or incorrect products, UK Best Carpets covers reasonable return costs where required.
Q. Do you charge restocking fees?
A. No. We do not charge restocking fees for eligible returns.
Q. How long does it take to receive a refund?
A. Approved refunds are normally processed within 10 business days after we receive the returned product or acceptable proof of return, whichever is earlier.
Refunds will be issued within any shorter deadline required by applicable UK consumer law.
Your bank or payment provider may require additional time for the funds to appear in your account.
Q. How will I receive my refund?
A. Refunds are normally issued to the original payment method used for the purchase.
Q. Can I exchange a product?
A. Exchanges may be available for eligible damaged, faulty, or incorrectly supplied products, subject to stock availability and applicable consumer rights.
Please contact our customer support team for assistance.
Q. What if I receive a damaged or incorrect rug?
A. Please contact us promptly at support@ukbestcarpets.com.
Include your order number and details of the issue. Photographs of the product and packaging may help us investigate.
We will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer law.
6. Order Cancellations
Q. Can I cancel my order?
A. Yes. If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel your order before dispatch.
If the order has already been dispatched, applicable cancellation and return rights may still apply.
Q. How do I request an order cancellation?
A. Contact us using the details below:
Email: support@ukbestcarpets.com
Telephone: +44 7869 722883
Please include your order number and cancellation request.
7. Customer Support
Q. How can I contact UK Best Carpets?
A. You can contact our customer support team using the following information:
Email: support@ukbestcarpets.com
Telephone: +44 7869 722883
Business Address: 33 High St, Brownhills, Walsall WS8 6ED, United Kingdom
Q. What are your customer service hours?
A. Our customer service hours are:
Monday to Friday, 9:00 AM – 5:00 PM UK Time (GMT/BST, as applicable)
Messages received outside normal customer service hours will normally be reviewed on the next business day.
Q. How quickly do you respond to customer enquiries?
A. We aim to respond to customer enquiries within 1–2 business days.
Response times may vary during weekends, UK bank holidays, or busy periods.
Q. Where is UK Best Carpets based?
A. UK Best Carpets is based in Brownhills, Walsall, United Kingdom.
Our business address is:
33 High St, Brownhills, Walsall WS8 6ED, United Kingdom
8. Additional Information
Q. Where can I read your store policies?
A. You can find further information on our website through the following pages:
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
- Terms of Service
- Payment Policy
- Contact Us
Q. Do you offer international shipping?
A. No. Our current shipping service is available within the United Kingdom only.
Q. What should I do if I have a question not answered here?
A. Please contact our customer support team.
Email: support@ukbestcarpets.com
Telephone: +44 7869 722883
We will be happy to assist with product information, orders, delivery, returns, and other store-related enquiries.
Contact Information
UK Best Carpets
33 High St
Brownhills, Walsall
WS8 6ED
United Kingdom
Email: support@ukbestcarpets.com
Telephone: +44 7869 722883
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM UK Time (GMT/BST, as applicable)
Thank you for shopping with UK Best Carpets. We aim to provide clear product information, straightforward policies, and helpful customer support throughout your shopping experience.