Shipping policy

Effective Date: November 01, 2026

At UK Best Carpets, we aim to provide clear and reliable information about order processing, shipping charges, delivery times, tracking, and delivery-related issues for our range of living room rugs, bedroom rugs, hallway runners, and entrance and door mats.

By placing an order through our website, you acknowledge the shipping information described in this Shipping Policy.

1. Order Processing

Orders are normally processed within 1–2 business days.

Business Days: Monday through Friday

Orders are not normally processed or dispatched on weekends or UK bank holidays.

Once an order has been processed, it will be prepared for dispatch and transferred to the applicable delivery carrier.

Processing times may vary during busy periods or where additional order verification is required.

2. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM UK Time (GMT/BST, as applicable)

  • Orders placed before 5:00 PM UK time on a business day may begin processing that business day.
  • Orders placed after 5:00 PM UK time will normally begin processing on the next business day.
  • Orders placed on weekends or UK bank holidays will normally begin processing on the next business day.

The cut-off time does not guarantee same-day dispatch.

3. Shipping Rates

Our standard shipping rates for eligible orders within the United Kingdom are:

  • Orders over £349.00: Free Standard Shipping
  • Orders of £349.00 or less: £10.00 Flat Rate Standard Shipping

Free Standard Shipping is automatically applied to qualifying orders with an eligible order value exceeding £349.00.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

The free shipping threshold is calculated based on the qualifying order value after applicable discounts, excluding shipping charges.

4. Estimated Transit Time

After an order has been dispatched, standard delivery normally takes:

3–4 business days

Transit time begins after the order has been dispatched and does not include the order processing period.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, UK bank holidays, or other circumstances outside our reasonable control.

Larger rugs, hallway runners, and other products requiring special packaging or handling may have different delivery arrangements. Any applicable differences will be communicated before purchase or in the order information.

5. Estimated Total Delivery Time

The normal estimated delivery timeframe consists of:

  • Processing Time: 1–2 business days
  • Transit Time: 3–4 business days
  • Estimated Total Delivery Time: 4–6 business days

These delivery estimates are provided for guidance and are not guaranteed delivery dates.

Where a specific delivery date has been agreed, we will follow the applicable contractual obligations and consumer rights.

Unless a different delivery period has been agreed with the customer, goods must be delivered within the timeframe required by applicable UK consumer law.

6. Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing:

  • Confirmation that your order has been dispatched
  • A tracking number, where tracking is available
  • Carrier or shipment information, where applicable
  • An estimated delivery date, where provided by the carrier

You can use the available tracking information to follow the progress of your shipment.

Tracking updates may take some time to appear after dispatch.

If you require assistance with your shipment, please contact our customer support team.

7. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your shipping information carefully before completing checkout.

Providing an incorrect or incomplete delivery address may result in delays, unsuccessful delivery attempts, or a returned shipment.

If you notice an error in your delivery address, please contact us as soon as possible at:

Email: support@ukbestcarpets.com

We will make reasonable efforts to correct the address before dispatch, but changes cannot always be guaranteed.

If a shipment requires redelivery because of incorrect information provided by the customer, reasonable additional delivery charges may apply where permitted by law and disclosed to the customer.

8. Delivery Delays

Occasionally, delivery may take longer than the estimated timeframe due to circumstances such as:

  • Carrier delays or service disruptions
  • Severe weather conditions
  • UK bank holidays
  • High seasonal shipping volumes
  • Transportation or logistical disruptions
  • Delivery restrictions affecting larger carpet parcels
  • Other circumstances outside our reasonable control

If a significant delay occurs, please contact us so we can investigate and provide assistance where reasonably possible.

If we cannot deliver your order within the agreed timeframe, your rights will be governed by applicable UK consumer law, including any applicable right to cancel the order and receive a refund.

9. Lost or Missing Packages

If tracking information shows that your parcel has been delivered but you cannot locate it, we recommend:

  • Checking around the delivery location
  • Checking with other members of your household
  • Checking with neighbours where appropriate
  • Checking any agreed safe delivery location
  • Reviewing the tracking information supplied by the carrier

If the parcel still cannot be located, please contact our customer support team.

Email: support@ukbestcarpets.com

Please provide your order number and relevant delivery details so we can investigate the shipment with the delivery carrier.

Where we have arranged the delivery, we remain responsible for the goods until they are delivered in accordance with applicable UK consumer law, subject to the relevant legal exceptions.

We will review confirmed delivery failures and provide an appropriate resolution, which may include a replacement or refund where required.

10. Failed Delivery Attempts

A delivery may be unsuccessful if:

  • The delivery address is incorrect or incomplete
  • The recipient is unavailable when attendance is required
  • Access to the delivery location is unavailable
  • The parcel cannot be safely delivered
  • The carrier cannot complete delivery for another operational reason

Some larger rugs or carpets may require the recipient to be available to accept the parcel.

If a shipment is returned following an unsuccessful delivery attempt, please contact us to discuss the available options.

Reasonable additional delivery charges may apply where a failed delivery results from circumstances attributable to the customer, subject to applicable law.

Any refund request relating to a returned shipment will be reviewed in accordance with our Return & Refund Policy and applicable UK consumer rights.

11. Damaged Products During Delivery

Please inspect your order after delivery.

If a rug, carpet, hallway runner, or door mat arrives torn, stained, damaged, defective, incorrectly sized, or different from the product ordered, please contact us promptly at:

Email: support@ukbestcarpets.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the affected product, where available
  • Photographs of the packaging, where relevant
  • Details of any missing or incorrect items

Photographs can help us investigate the issue, but they are not required to exercise your statutory rights.

Damaged, defective, or incorrect items will be handled according to our Return & Refund Policy and applicable UK consumer law.

We will review the issue and provide an appropriate remedy where required.

12. Delivery Area

We currently ship within the United Kingdom only, subject to delivery service availability.

Our UK delivery area includes:

  • England
  • Scotland
  • Wales
  • Northern Ireland

Our standard shipping rates are:

  • £10.00 Flat Rate Standard Shipping for orders of £349.00 or less
  • Free Standard Shipping for orders over £349.00

Where a delivery address is not supported, this will be communicated during checkout or before the order is accepted.

International shipping outside the United Kingdom is not available at this time.

Orders submitted with delivery addresses outside our supported shipping area may not be accepted.

13. Order Changes

If you need to change information associated with an order, please contact us as soon as possible.

Changes may only be possible before an order has been fully processed or prepared for dispatch.

Once an order has entered processing or has been dispatched, we may not be able to modify:

  • Products ordered
  • Rug or carpet sizes
  • Product colours or selected variations
  • Quantities
  • Delivery addresses
  • Other order details

We will make reasonable efforts to accommodate eligible changes where operationally possible.

If an order cannot be modified, you may still have cancellation or return rights under applicable UK consumer law and our Return & Refund Policy.

14. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Cancellation Contact:

Please include your order number and cancellation request.

We will make reasonable efforts to cancel your order before dispatch.

At UK Best Carpets, we offer a 30-day return policy for eligible products from the date of delivery.

For more information, please refer to our Return & Refund Policy.

15. Contact Information

If you have questions about shipping, tracking, or delivery, please contact us:

Business Name: UK Best Carpets

Email: support@ukbestcarpets.com

Telephone: +44 7869 722883

Business Address: 33 High St, Brownhills, Walsall WS8 6ED, United Kingdom

Important Information

  • Order Processing: 1–2 business days
  • Transit Time: 3–4 business days
  • Estimated Total Delivery: 4–6 business days
  • Order Cut-Off: 5:00 PM UK Time (GMT/BST, as applicable)
  • Orders Over £349.00: Free Standard Shipping
  • Orders of £349.00 or Less: £10.00 Flat Rate Standard Shipping
  • Shipping Area: United Kingdom only
  • Delivery Destinations: England, Scotland, Wales, and Northern Ireland, subject to service availability
  • Return Policy: 30 days from delivery for eligible products
  • Orders are not normally processed or dispatched on weekends or UK bank holidays.
  • Please verify your delivery address before submitting your order.
  • Keep your dispatch confirmation and tracking information until your order has been successfully delivered.
  • Larger rugs and carpet products may require additional handling or delivery arrangements.
  • Delivery estimates may be affected by carrier or logistical circumstances outside our reasonable control.
  • If your order is lost, damaged, defective, or incorrect, contact us promptly for assistance.
  • For cancellations, damaged products, incorrect items, or refunds, please refer to our Return & Refund Policy.